Returns & After-Sales
Request a return or after-sales support for your Surebuy order. Enter the order number (starts with SO-) and the mobile number you used at checkout — our team will contact you.
After-Sales Policy
7-day returns. You may return any item within 7 days of delivery, in its original condition and packaging with all accessories and free gifts included. Contact us first (phone or this form) so we can register your return and give you the courier instructions.
Damaged, missing or wrong items. If your order arrives damaged, with missing parts, or is not the item you ordered, send us a photo or video within 48 hours of delivery. We will ship a free replacement or issue a full refund including shipping — your choice.
Refunds. Because orders are paid in cash on delivery, refunds are issued via bank transfer, GCash, or Maya within 5 working days after the returned item passes our warehouse check. Shipping fees are refunded in full when the return is due to our error or a damaged item.
Warranty & after-sales support. Structural and manufacturing issues reported within 30 days of delivery are covered — we provide replacement parts or a replacement unit free of charge. Contact us at surebuycodmall@gmail.com or +63 906 666 5811 (9:00 AM–5:00 PM daily), or visit our pickup points in Guiguinto or Balagtas, Bulacan.
Non-returnable cases. Items returned after 7 days without prior contact, items damaged by misuse, and assembled or used furniture with missing original packaging may be refused or partially refunded after inspection by our team.